Returns & Refunds policy

Order Cancellations:

You are entitled to cancel your order within 14 days without giving any reason for doing so.

The deadline for canceling an order is 14 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail hello@masoncubed.com

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

• The goods are in the same condition as you received them, undamaged, unworn or unused and in their original packaging with tags where applicable

• You have your receipt as proof of purchase 

The following goods cannot be returned:

• The supply of goods made to your specifications or clearly personalized.

• The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

Mason Cubed, 13, Rosemary Walk, Lee-on-the-Solent, PO13 8JB

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Damages and Order Issues

Please inspect your order immediately upon receipt and contact us if the goods are defective, damaged or not as expected. We can then evaluate and resolve the issue as soon as possible.

In these cases you will not be responsible for the cost and risk of returning the goods to us.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail hello@masoncubed.com